1wim Terms and Conditions – Clear Rules for Safe Play

By accessing, registering for, or using any service available on the 1wim platform — including online casino, Sports Betting, slots, blackjack, Live Casino, crash games, and all other products — you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

If you do not agree with any provision described here, you must stop using the platform immediately and not register. Continued use of 1wim after updates to these Terms are published constitutes acceptance of those changes.

These Terms and Conditions constitute a binding agreement between you (the user) and 1wim. They are governed by applicable Brazilian law, including the Consumer Protection Code, the General Data Protection Law (LGPD — Law No. 13,709/2018), and other regulations applicable to the online entertainment sector in Brazil.

To create an account at 1wim and use the platform's services, you must meet all of the following requirements:

• Be at least 18 years of age;
• Be a resident of Brazil or access the platform from Brazilian territory;
• Hold a valid CPF registered with the Brazilian Federal Revenue Service (Receita Federal);
• Not be on an active self-exclusion list at 1wim or enrolled in any national gambling control programs;
• Not be an employee, service provider, or immediate family member of a 1wim staff member;
• Have full legal capacity to enter into contracts under the Brazilian Civil Code.

Registration is completed by the user, who must provide truthful, complete, and up-to-date information. 1wim reserves the right to request additional documents — such as a government-issued ID, driver's license, proof of address, or proof of bank account ownership — to verify the user's identity at any time, particularly before processing withdrawals.

Only one account is permitted per CPF, IP address, device, and residential address. Creating multiple accounts to exploit bonuses or for any other purpose is strictly prohibited and may result in the cancellation of all associated accounts and forfeiture of any pending balances.

You are solely responsible for keeping your login credentials — email and password — confidential, and for all activity carried out under your account. 1wim is not liable for unauthorized access resulting from your failure to protect your login information.

If you suspect unauthorized access to your account or that your credentials have been compromised, you must notify the 1wim support team immediately via live chat or at contato@1wim.life so that security measures can be taken.

By using the 1wim platform, you agree to:

• Provide only accurate and up-to-date information during registration and verification processes;
• Not to share your account with third parties or allow others to use your login credentials;
• Not to use the platform for any purpose that violates applicable Brazilian law;
• Keep your registration details up to date, especially your email address and Pix banking information;
• Play within your financial means and make use of the responsible gambling tools available.

1wim may monitor account activity for security, fraud prevention, and legal compliance purposes. This includes analysis of betting patterns, verification of financial transactions, and review of communications with support.

1wim accepts the following deposit methods for Brazilian users:

• Pix — instant confirmation, available 24/7;
• Credit card — immediate processing subject to the operator's approval;
• Debit card — immediate processing subject to available balance;
• Boleto bancário — processing within up to 3 business days after payment;
• PicPay — confirmation within minutes;
• Mercado Pago — confirmation within minutes;
• TED transfer — confirmation during banking hours, usually on the same day.

The minimum accepted deposit at 1wim is R$ 10.00. These Terms do not establish a maximum single deposit amount, though limits may be applied by the user's card operator or bank.

All deposits must be made exclusively using payment methods in the account holder's own name. Depositing via cards, bank accounts, or Pix keys belonging to third parties is not permitted. Using third-party payment methods may result in account suspension and the return of funds to their origin, subject to processing costs.

To request a withdrawal on 1wim, the user must have a verified account (KYC process completed), and the available balance must meet or exceed the platform's current minimum withdrawal amount.

Withdrawals are processed exclusively to the payment method used for the deposit or to a bank account held in the name of the registered account holder. The primary and preferred withdrawal method is Pix, with processing in up to 5 minutes for any Brazilian bank that operates the Pix system — including Nubank, Itaú, Bradesco, Banco do Brasil, Caixa Econômica Federal, Sicoob, and all other participating institutions.

1wim charges no withdrawal fees under any circumstances. Any fees charged by the user's bank or payment method provider are the sole responsibility of the user.

Before a withdrawal is processed, the 1wim system automatically checks:

• If the user has completed the identity verification process (KYC);
• Whether there are any pending bonus rollover requirements on the requested balance;
• If there are no open security investigations or disputes related to the account;
• Whether the withdrawal method is compatible with the deposit method used.

1wim reserves the right to request additional documentation before processing withdrawals above certain amounts, as a security measure and in compliance with applicable legal obligations.

All promotions offered by 1wim — including welcome bonuses, weekly cashback, reload bonuses, free spins, free bets, and tournaments — are subject to specific terms and conditions available on each promotion's page. In the event of a conflict between the general terms in this section and the specific terms of a promotion, the specific terms take precedence for that promotion.

General rules applicable to all 1wim promotions:

• Each promotion may be redeemed only once per user, CPF, IP address, device, and household, unless otherwise stated;
• Bonuses are credited only to accounts that meet the eligibility criteria defined for each offer;
• The rollover (wagering requirement) must be completed within the specified timeframe — unused bonus balances or those with an expired rollover are removed automatically;
• The rollover is calculated on the bonus amount, unless otherwise stated in the specific promotion's terms;
• Different games may contribute at different percentages toward meeting the rollover requirement — please refer to each promotion's individual terms;
• 1wim reserves the right to modify, suspend, or end any promotion at any time, with prior notice whenever possible;
• Using abusive bonus-exploitation strategies — such as hedging bets, arbitrage, or creating multiple accounts — may result in bonus cancellation and account closure.

The games available on the 1wim platform — slots, blackjack, roulette, baccarat, crash games, RNG table games, and live casino — are provided by third-party suppliers certified by regulatory bodies and independent auditors such as eCOGRA and GLI (Gaming Laboratories International).

The outcomes of all RNG (Random Number Generator) casino games are determined by certified algorithms that ensure genuine randomness. The declared RTPs (Return to Player) reflect the statistical behavior of each game over millions of rounds and are verified by independent auditors before any title is added to the 1wim catalog.

For the live casino, tables are operated by Evolution and other partner providers, with real dealers filmed in professional studios. Results are determined by physical cards, physical roulette wheels, or other real gaming equipment — not by computer algorithms.

In the event of a technical failure during a round — such as a connection drop, software error, or server issue — 1wim applies the following policies:

• Incomplete rounds due to a verified technical failure on the platform are voided and the stake is returned to the user's balance;
• Connection failures on the user's end do not guarantee automatic refunds of bets already in progress;
• Disputes must be reported to support within 72 hours of the event for review.

1wim is not liable for bets placed due to user error — such as an incorrect stake amount, the wrong game selected, or a mistaken decision in blackjack. All confirmed bets are final.

The Sports Betting section of 1wim lets you bet on events such as the Brasileirão Série A, Copa do Brasil, Libertadores, FIFA World Cup, NBA, NBB, UFC, MMA, volleyball, and other sports and competitions available on the platform.

Sports Betting is subject to the following general rules:

• All bets are final once confirmed — it is not possible to cancel or modify a bet that has already been submitted;
• The odds displayed at the time of placing a bet are the odds that apply, regardless of any subsequent changes;
• Events cancelled or postponed by more than 48 hours from the original scheduled time are generally declared void and the stake returned;
• 1wim may void bets placed on obvious pricing errors — situations where the odds clearly do not reflect market reality due to a technical fault;
• Bet results are settled based on official competition sources — league standings, sports governing bodies, and official broadcasters;
• In the event of a dispute over a result, the final decision rests with the 1wim operations team, based on official sources.

Live event streaming available on the platform is provided for informational and entertainment purposes only. Minor delays between the stream and the actual event are normal and do not constitute grounds for disputing live bets.

1wim is committed to promoting responsible gambling and preventing harmful gambling behavior. The platform provides the following tools to all registered users:

• Configurable deposit limits — set daily, weekly, or monthly deposit caps directly in your account dashboard;
• Session alerts — receive notifications after a set amount of continuous play time;
• Temporary self-exclusion — block access to your account for periods ranging from 24 hours to 6 months;
• Permanent self-exclusion — permanent account closure with irreversible blocking;
• Game reality — access to your betting history, deposits, withdrawals, and session time.

1wim is strictly prohibited for users under 18 years of age. We require identity verification on all withdrawals and reserve the right to request proof of age at any point during your use of the platform.

If you or someone close to you shows signs of problem gambling — such as betting more than you can afford to lose, using money meant for essential expenses, or feeling a compulsive urge to bet — we encourage you to seek professional help. CVV (Centro de Valorização da Vida) is available 24 hours a day at 188.

The processing of personal data belonging to 1wim users is governed by the General Data Protection Law (LGPD — Law No. 13.709/2018) and is detailed in our Privacy Policy, which forms an integral part of these Terms and Conditions.

In short, 1wim:

• Collects only the personal data strictly necessary to operate your account and process payments — full name, CPF, date of birth, email address, and banking details for Pix;
• Protects all data with 256-bit SSL encryption, both in transit and at rest;
• Does not sell personal data to third parties;
• Shares data with service providers (payment processors, game providers, fraud prevention systems) only to the extent necessary to deliver the services;
• Retains data for as long as necessary to fulfill legal and contractual obligations;
• Guarantees the data subject the rights provided under the LGPD: access, correction, portability, deletion, and withdrawal of consent.

To exercise your rights as a data subject or for any privacy-related matters, please contact us at contato@1wim.life with the subject line "Privacy — LGPD".

The following conduct is expressly prohibited on the 1wim platform:

• Creating multiple accounts to exploit bonuses or for any other purpose;
• Use of automated software, bots, scripts, or any tool that interferes with the normal operation of the platform;
• Match manipulation, cross-betting in collusion with other users, or any form of abusive arbitrage;
• Depositing or withdrawing funds using a payment method in a third party's name;
• Providing false information during registration or identity verification processes;
• Using the platform for money laundering or any other illicit financial activity;
• Attempting to compromise the security of the platform, including unauthorized access attempts to any systems;
• Harassing, threatening, or intimidating other users or support team members;
• Using the 1wim account for unauthorized commercial purposes, such as reselling balance or acting as an intermediary service;
• Any attempt to commit fraud against 1wim or against other users of the platform.

If any prohibited conduct is identified, it may result in immediate account suspension, cancellation of any bonuses and winnings obtained through such conduct, permanent account closure, and, where applicable, reporting to the relevant authorities.

You may request voluntary closure of your 1wim account at any time via live chat or at contato@1wim.life. Before closure, any balances available for withdrawal will be processed in accordance with the rules set out in this section.

Bonus balances with an unmet rollover requirement are automatically cancelled upon account closure. Real balances available for withdrawal are returned to the payment method used by the user, following identity verification if not yet completed.

1wim reserves the right to close or suspend an account without prior notice in the following cases:

• Violation of any provision of these Terms and Conditions;
• Suspected fraud, money laundering, or other illicit activity;
• Providing false information or fraudulent documentation;
• Failure to comply with identity verification requests within the established deadline;
• Order issued by a court or competent regulatory authority.

In cases of account closure due to a terms violation, balances may be held pending investigation. Once the investigation is complete, real balances (not derived from bonuses or irregular activity) may be returned at 1wim's discretion and as required by applicable law.

1wim provides the platform and its services on an as-is basis, always striving to deliver the best possible experience for users. However, we are not liable for:

• Financial losses resulting from bets or games played on the platform — gambling involves inherent risk and outcomes depend on chance;
• Temporary platform unavailability due to scheduled maintenance or technical failures beyond our control;
• Losses resulting from unauthorized access to the user's account caused by the user's own negligence in protecting their credentials;
• User betting decisions, including bets placed due to user error;
• Deposit processing delays caused by third-party banking systems;
• Content on third-party websites or services accessed through links that may appear on the platform.

1wim's total liability to the user, under any circumstances, is limited to the amount of the available balance in the user's account at the time of the event that caused the damage, as permitted by Brazilian consumer protection law.

1wim may update these Terms and Conditions periodically to reflect changes in services, legal requirements, or industry best practices. Material changes will be communicated to users with a minimum of 7 calendar days' notice through:

• Notification in the account dashboard after login;
• Email to the address registered on the account;
• Prominent notice on the platform's main page.

Continued use of the platform after the effective date of any changes constitutes automatic acceptance of the updated terms. If you do not agree with the changes, you must close your account before the effective date and request a withdrawal of any available balance.

The most current version of these Terms and Conditions is always available on this page, with the date of the last update indicated at the top of the document. Previous versions may be requested through support for historical reference.

For questions, complaints, or disputes related to these Terms and Conditions or your use of the 1wim platform, please reach out through the following channels:

• Live chat: available 24 hours a day, 7 days a week, directly on the platform after login;
• Email: contato@1wim.life — we respond within 24 hours on business days.

In the event of disputes that cannot be resolved directly with 1wim support, the parties will attempt an amicable resolution within 30 calendar days from the first formal contact documented by email. If all attempts at amicable resolution are exhausted, disputes will be submitted to the courts of the district of São Paulo, State of São Paulo, with express waiver of any other jurisdiction, however privileged it may be, in accordance with the Brazilian Code of Civil Procedure.

These Terms and Conditions are governed exclusively by the laws of the Federative Republic of Brazil, including the Civil Code, the Consumer Protection Code (Law No. 8,078/1990), the General Data Protection Law (Law No. 13,709/2018), and other applicable regulations.